BuildFirstSite
Web design & development · Australia
A chatbot on your website that knows your services, prices, hours and policies, answers the questions you get every day, captures the enquiry and hands the conversation to you when it needs a person. It can also draft email replies for you to approve.
An AI chatbot is an assistant on your website that answers visitors' questions in natural language, using information you provide: your services, prices, hours, service areas and FAQs. Unlike older scripted chatbots, it understands questions phrased in different ways, and a good one says when it does not know and passes the conversation to a person.
"Do you service my suburb?", "How much is a…", "Are you open Saturday?" Each answer takes two minutes, but there are dozens, and the ones that arrive after hours wait until morning, by which point the visitor has moved on.
Sound familiar?
In their own words, any time of day, on your website.
Using only the information you approved: services, prices, hours, policies.
Name and contact details when they are ready to book or get a quote.
When it is unsure or a person is needed, you get the full conversation.
Hours, service areas, what is included, how booking works: answered instantly.
Turns a late-night visitor into a lead with details, instead of a lost tab.
Asks the questions you would ask, so you know what the job is before you call.
Drafts replies to common emails in your tone for you to check and send.
Clear rules for when the AI stops and you take over, with the conversation attached.
It answers only from your content, does not make promises you have not approved, and every chat is logged.
An illustration of how this automation works, not a client result.
Typical set-up: 1–2 weeks. Price: a fixed written quote after the free automation audit.
Works with tools you already use
Optional Care plan keeps it monitored and fixed when a tool changes.
The engineer who builds your automation is the one you talk to. Your day-to-day contact is in Australia.
Accounts in your name, data in your tools, every workflow documented. No platform subscription to keep paying us for.
No hourly billing. You get the scope and one fixed price after the free audit, before any work starts.
It answers only from the information you supply and is instructed to say when it does not know, then hand over to a person. You can read every conversation.
Older chatbots follow fixed buttons and break when someone phrases a question differently. An AI chatbot understands normal language, while still sticking to your approved content.
This service covers website chat and AI-drafted email replies. For missed calls, our lead follow-up automation can text callers straight back.
We choose a reputable provider for the job (such as OpenAI, Anthropic or Google) and use their business services, which do not train their models on your data by default.
You pay the AI provider directly for usage, which is usually a modest monthly amount for a small business website. Optional Care covers monitoring and updates.
It depends on how much information it needs to learn and where enquiries should go. You get a fixed written price after the free automation audit, before any work starts.
Answer four questions and get a written automation map with a fixed price. Free, no obligation.
Get my free automation auditGet a quote