BuildFirstSite
Web design & development · Australia
When someone fills in your form, messages you or calls while you are busy, they get a reply straight away, you get the details on your phone, and the lead is saved where you can find it. No more 9pm catch-ups.
Lead follow-up automation is a small system that responds to a new enquiry the moment it arrives. It sends the customer a reply (by email or SMS), alerts you with their details, and records the lead in a spreadsheet or CRM, so nobody waits and nothing is lost. It does not replace your call; it buys you the time to make it.
Most people asking for a quote contact more than one business. The first one to respond usually gets the conversation. If you are on a job, with a patient or driving, your enquiry sits unanswered for hours, and by the time you call back they have booked someone else.
Sound familiar?
Website form, Facebook lead form, or a call you could not answer.
A friendly, branded message confirming you have it and when you will be in touch.
Name, what they need, suburb and phone number, straight to your phone.
Added to your lead list or CRM, with where it came from, ready for follow-up.
If you cannot pick up, the caller gets a text within a minute asking what they need, so the job does not go to the next number on Google.
A real reply in seconds instead of "thanks for your message", with what happens next and when.
The enquiry lands on your phone in a readable format, not buried in an inbox you check at night.
If a quote has not been answered in two days, you get a nudge, or the customer gets a polite check-in.
A couple of questions (suburb, job type, timing) so you know which leads to call first.
Every enquiry from every source in one place, with dates and status, instead of scattered across apps.
An illustration of how this automation works, not a client result.
Typical set-up: 3–5 business days. Price: a fixed written quote after the free automation audit.
Works with tools you already use
Optional Care plan keeps it monitored and fixed when a tool changes.
The engineer who builds your automation is the one you talk to. Your day-to-day contact is in Australia.
Accounts in your name, data in your tools, every workflow documented. No platform subscription to keep paying us for.
No hourly billing. You get the scope and one fixed price after the free audit, before any work starts.
Usually within seconds of the enquiry arriving. Missed-call text-backs go out within about a minute of the missed call.
No. We write the messages with you, in your words, and they can include the customer's name and what they asked about. Most customers simply see a prompt, friendly reply.
No. Many small businesses start with a Google Sheet. If you already use a CRM, we connect to it instead.
When a call to your business number goes unanswered, the system sends the caller a short text asking how you can help. Their reply comes to you, so you can call back with context.
Replying to someone who has just contacted you is fine. We still identify your business in every message and never add people to marketing lists without consent, in line with the Spam Act 2003.
It depends on how many lead sources you have and where the leads should go. You get a fixed written price after the free automation audit, before any work starts. Message fees, if any, are paid directly to the provider.
Answer four questions and get a written automation map with a fixed price. Free, no obligation.
Get my free automation auditGet a quote